Lambeth Removals Terms and Conditions

These Terms and Conditions set out the basis on which Lambeth Removals provides domestic and commercial moving services, including furniture transport, loading and unloading, packing support, and associated removal services. By making a booking with us, the customer agrees to these terms in full. If any part of these terms is unclear, the customer should review them carefully before confirming a booking. These terms are intended to create a fair, transparent, and legally compliant framework for our removal services.

In these terms, “we”, “us”, and “our” refer to Lambeth Removals, and “you” or “the customer” refers to the person, business, or organisation requesting the service. The terms apply to all quotations, confirmed jobs, and additional work agreed on or after the date of booking. They also apply where a customer books on behalf of another person, provided that person is made aware of the booking conditions. Acceptance of a quotation does not remove the customer’s responsibility to provide accurate information about the job.

We reserve the right to update these terms from time to time. Any updates will apply to future bookings and, where permitted by law, to ongoing arrangements where the customer has been notified of the change. The most current version of the terms will govern the service unless otherwise agreed in writing. Nothing in these terms affects your statutory rights under UK consumer law.

1. Booking Process

A booking with Lambeth Removals is usually made after an initial enquiry, a discussion of the required service, and the issue of a quotation. Quotes may be based on the information supplied by the customer, including property size, number of items, access conditions, floors, parking, distance between locations, and whether packing materials or specialist handling are needed. We may also request photographs, inventories, or a site visit before confirming the price.

To secure a date, the customer may be asked to pay a deposit or advance fee, depending on the size and nature of the job. A booking is only confirmed once the relevant deposit has been received and we have issued written confirmation. Any changes to the original service request, including additional stops, extra items, delays, or changes to the moving date, may affect the price and availability. The customer must notify us promptly of any such changes.

It is the customer’s responsibility to ensure that all details provided at the time of booking are complete and accurate. If the information supplied is materially incorrect, we may revise the quotation, adjust the schedule, or withdraw the service if the job can no longer be carried out safely or reasonably. Where access is restricted, parking is limited, or the load is substantially heavier or larger than described, extra time or charges may apply.

2. Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill, using appropriate staff and equipment for the work agreed. However, the customer must prepare the property and items for removal unless we have specifically agreed a packing or preparation service. This includes disconnecting appliances if required, emptying drawers and cupboards where necessary, securing fragile items, and ensuring that prohibited or hazardous goods are not included in the load.

The customer must be available, or must appoint an authorised representative, at both the collection and delivery addresses to give instructions, confirm access, and sign off the service where needed. If no one is present, we may be unable to proceed, or may store items temporarily at the customer’s risk and cost until instructions are received. Any delay caused by failure to provide access, keys, codes, or parking arrangements may result in waiting charges.

We may refuse to handle items that are unsafe, unlawful, inadequately packed, too heavy for safe movement, or likely to cause damage to our vehicles, staff, or other property. This includes, without limitation, hazardous chemicals, explosives, live animals, perishable items requiring controlled transport, and any goods prohibited by law. The customer remains responsible for ensuring that any special item is declared before the job starts.

3. Payments and Charges

All prices are based on the information available at the time of quotation and may be offered as a fixed price, hourly rate, or a combination of both. Unless stated otherwise, quotations are exclusive of additional charges that may arise from waiting time, difficult access, parking penalties, congestion-related delays, extra labour, stair carries, long carries, dismantling or reassembly, and the handling of unexpected items. We will aim to notify the customer where possible before such charges are incurred.

Payment terms will be confirmed in the quotation or booking confirmation. Unless otherwise agreed, the balance must be paid on completion of the service, or before the goods are unloaded where our policy requires payment in advance. We accept payment by methods stated at booking. We may withhold delivery or completion if payment has not been made in full, subject to any applicable legal restrictions.

Where a customer fails to pay on time, we may charge reasonable recovery costs, interest, and administrative fees to the extent permitted by law. Any discount, promotional price, or special rate will apply only to the specific booking for which it was offered and may be withdrawn if the customer changes the service details or breaches these terms. All prices are subject to VAT where applicable, unless expressly stated otherwise in writing.

4. Cancellations, Rescheduling, and Delays

If the customer wishes to cancel or reschedule, they must notify us as soon as possible. Cancellations made within the period stated in the booking confirmation may be subject to a charge or forfeiture of deposit. The nearer the cancellation is to the scheduled date, the more likely it is that we will incur unrecoverable costs, including staff allocation, vehicle scheduling, and route planning. Any such charges will be reasonable and proportionate.

Where a customer requests rescheduling, we will do our best to offer an alternative date, but availability cannot be guaranteed. If a booking is moved to a new date and the original slot cannot be reallocated, a rescheduling fee may apply. If we must cancel or postpone due to circumstances beyond our control, we will inform the customer as soon as practicable and may offer a new date or refund any prepayment for the affected service element, where appropriate.

Delays caused by traffic, weather, access issues, third-party restrictions, or events outside our control are not usually grounds for a refund, provided we have acted reasonably. We will keep the customer informed where possible. If the customer is not ready for collection at the agreed time, waiting fees may apply, and if the delay becomes excessive, we may treat the booking as cancelled by the customer.

5. Liability and Damage

We take care to protect property during our removals service, but liability is limited to the extent permitted by UK law. We are not responsible for loss or damage arising from inaccurate information supplied by the customer, inadequate packing by the customer, inherent defects in items, normal wear and tear, or events beyond our reasonable control. The customer should ensure that fragile or high-value items are properly declared and protected.

Our liability for loss or damage caused directly by our negligence will generally be limited to the repair cost or replacement value of the affected item, taking into account depreciation, age, and condition, unless a different limit has been agreed in writing. We do not accept responsibility for indirect or consequential loss, including loss of earnings, missed appointments, business interruption, or emotional distress, except where liability cannot lawfully be excluded.

The customer must notify us of any apparent damage or shortage as soon as reasonably possible and in any event within a reasonable period after completion of the service. Photographic evidence and a description of the issue may be requested. Failure to report a problem promptly may make it more difficult to investigate the claim. No claim will be excluded solely because the customer did not inspect items immediately, but delay may affect our ability to verify the circumstances.

6. Insurance and Risk

Where we arrange or hold insurance cover relevant to the service, it will apply only in accordance with the policy terms and any applicable exclusions. Insurance does not create broader liability than that set out in these terms. The customer is encouraged to arrange their own insurance for goods of special value, sentimental importance, or items that exceed standard cover. We may request a declaration of value for such goods before agreeing to transport them.

Risk in the goods may pass at different times depending on the service agreed and the point at which the goods are loaded, stored, or delivered. In general, the customer remains responsible for ensuring that items are suitable for removal and that any special instructions are provided in writing. If the customer asks us to move goods that are already damaged or unstable, we may proceed only at the customer’s risk or may decline the item entirely.

We will not be liable for loss caused by defective packaging, concealed defects, poor assembly, or items that cannot withstand normal handling in a removal environment. If our team identifies that an item is unsafe to move, we may pause the service until the issue is resolved. Additional labour or protective materials used as a result of unexpected conditions may be charged separately where reasonable.

7. Waste Regulations and Disposal

Any removal, disposal, or clearance work carried out by Lambeth Removals must comply with UK waste legislation, including rules concerning lawful transfer, carriage, and disposal of waste. We will only handle waste or unwanted items where this has been agreed in advance and where the items can be lawfully collected and transported. The customer must disclose the nature of any waste before the service begins so that we can determine whether it can be accepted.

The customer must not include hazardous, contaminated, or prohibited waste unless we have expressly agreed and are lawfully able to handle it. Such items may include chemicals, oils, asbestos, clinical waste, batteries in certain quantities, gas cylinders, and electrical equipment that requires specialist disposal routes. If prohibited waste is discovered after loading, we may refuse transport, separate the item, or charge for any lawful disposal arrangements required.

Where waste is removed, the customer agrees that ownership of the discarded items transfers to us only for the purpose of lawful handling and disposal, and only if the items are clearly designated for disposal. We may retain records, waste transfer details, or other documentation as required by law. Any illegal disposal request will be refused. The customer acknowledges that compliance with waste rules is a shared responsibility, and inaccurate descriptions may result in extra charges or cancellation.

8. Deliberate Misrepresentation, Site Conditions, and Additional Charges

If the customer intentionally misrepresents the volume, nature, weight, or condition of the goods or the access arrangements, we may revise the price, alter the method of service, or cancel the booking immediately. Examples include undisclosed flights of stairs, long carry distances, lift restrictions, additional rooms, or hidden items not included in the original description. Where the service can still be completed safely, reasonable extra charges will apply.

We may also charge for costs arising from conditions that were not reasonably foreseeable at the time of quotation. These may include severe congestion, site rules, loading restrictions, temporary road closures, waiting for keys, or the need to hire additional staff or equipment. Any such charge will be based on actual cost or on a fair estimate of the extra work required. We will aim to explain the reason for any change before proceeding.

Where the customer asks for work outside the original booking, including extra pickups, dismantling, packing, storage, or disposal, such work will only be performed if feasible and may require a revised quote. Acceptance of the original quotation does not entitle the customer to additional services at the same price. Any amendment must be agreed by both parties, ideally in writing, before the extra work begins.

9. Governing Law and General Provisions

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, including these terms, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these terms limits any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK law. If we choose not to enforce any right or remedy immediately, that does not mean we waive it. Any waiver must be in writing to be effective. Headings are for convenience only and do not affect interpretation.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these removal service terms. We aim to provide a reliable, professional, and lawful service, and these terms are intended to ensure that both parties understand their rights, responsibilities, and expectations throughout the moving process.