Lambeth Removals Privacy Policy

This Privacy Policy explains how Lambeth Removals collects, uses, stores and protects personal data belonging to customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation GDPR and the Data Protection Act 2018.

By using our services, requesting a quotation, visiting our website or otherwise interacting with Lambeth Removals, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Lambeth Removals customers, prospective customers and website users located in our service area. It covers personal data we process in the context of providing removal, packing, storage, and related services, as well as marketing and customer support activities.

Who we are and our role

Lambeth Removals is the controller of the personal data described in this Privacy Policy. As a controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing complies with data protection law.

Types of personal data we collect

We may collect and process the following categories of personal data about you:

Identity data, such as your name and title.

Contact data, such as your address, pick-up and destination addresses, and general location information, as well as non-electronic contact details you choose to share with us.

Service data, such as details about your move, inventory descriptions, access details for properties, dates and times of your removals, and any instructions or notes you provide.

Payment and transaction data, such as payment confirmations and records of services purchased. We do not store full payment card details if you pay via a third-party payment processor.

Communication data, such as information you provide when you contact us, request a quote, make a complaint, give feedback, or communicate with us by phone, in writing or via online forms.

Technical and usage data, such as information about how you access and use our website, including anonymised or aggregated analytics data where applicable.

Marketing and preference data, such as your preferences in receiving marketing communications from us and your communication preferences.

How we collect your personal data

We collect personal data in the following ways:

Directly from you when you request a quote, book a service, contact us, fill in a form, provide feedback, or otherwise communicate with us.

Automatically when you interact with our website, through basic usage and analytics tools which may record technical data about your equipment, browsing actions and patterns.

From third parties, such as payment processors, advertising platforms and partners who may provide us with limited data to help us measure the effectiveness of our advertising, subject to applicable law.

Lawful bases for processing your personal data

We only process your personal data where we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We process personal data to provide our removal and related services to you, including taking steps at your request before entering into a contract, such as providing a quotation or booking a survey.

Legal obligation: We process certain data to comply with legal and regulatory requirements, including tax, accounting and record-keeping obligations.

Legitimate interests: We may process your personal data where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. These legitimate interests include managing and improving our services, ensuring the security of our operations, handling customer enquiries, and conducting limited direct marketing to existing or recent customers.

Consent: In some cases, we rely on your consent, for example for certain types of marketing activities or where we use optional cookies or similar technologies on our website. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide our services, including quoting, planning and carrying out removals, packing, storage and related services, and managing your bookings.

To communicate with you about your enquiries, quotations, bookings, changes to our services, and any issues that may arise.

To process payments, issue invoices and receipts, and maintain accurate financial and transaction records.

To manage our relationship with you, including handling feedback, complaints and support enquiries.

To improve our services, operations and website, including through analysis of how our services are used.

To send you marketing communications about our services where permitted by law or where you have given your consent, and to manage your marketing preferences.

To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

We apply the following general retention principles:

Customer and service records are usually kept for a period that allows us to manage ongoing relationships, address any disputes or queries, and meet legal obligations.

Financial and transaction records are retained for the period required by tax and accounting laws.

Marketing data is retained while you remain an active customer or contact, or until you object to or opt out of marketing communications, whichever occurs first, subject to a limited period to record and respect your preferences.

Technical and usage data may be kept for shorter periods, often in aggregated or anonymised form, to help us improve our services.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer identify you.

Data processors and third-party recipients

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors provide services that support our operations, such as:

IT and hosting service providers who store or manage our systems and data.

Payment processors who handle transactions securely.

Customer relationship management and communication tools.

Analytics and advertising partners who help us understand and improve the performance of our website and marketing, within the limits of applicable law.

These processors are only allowed to process your personal data in accordance with our instructions, are subject to confidentiality obligations, and must implement appropriate technical and organisational measures to protect your data.

We may also share personal data where required to comply with legal obligations, to respond to lawful requests from public authorities, or to establish, exercise or defend legal claims.

International transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include adequacy regulations, standard contractual clauses or other lawful transfer mechanisms, in line with data protection laws.

Security of your personal data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

While we strive to protect your personal data, no system can be completely secure. We cannot guarantee the absolute security of your data, but we regularly review and update our safeguards to reflect best practice and legal requirements.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions. They include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of that data.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can ask us to delete your personal data.

Right to restriction of processing: You can request that we limit the way we use your personal data in certain situations.

Right to data portability: You can ask for a copy of certain personal data in a structured, commonly used and machine-readable format and request that we transfer it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds. You always have the right to object to direct marketing.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

Marketing communications

We may use your contact details to send you information about Lambeth Removals services that we believe may be of interest to you, where permitted by law or where you have given your consent.

You can opt out of receiving marketing communications from us at any time. Once you opt out, we will retain a minimal record of your preference to ensure that we do not send you marketing communications in the future.

Children's data

Our services are not directed to children and we do not knowingly collect personal data relating to children for our core removal services. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it as soon as reasonably practicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will revise the date of the update and, where appropriate, notify you through our usual communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.