Lambeth Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Removals provides removal and associated services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Agreement means the contract between you and Lambeth Removals incorporating these Terms and Conditions and any written quotation or booking confirmation we issue.
We, us, our means Lambeth Removals, the removal service provider.
You, your means the customer, being the person, firm, partnership or company that books our services.
Services means any removal, packing, unpacking, handling, storage, waste removal or related services we agree to provide.
Goods means the items, belongings or property that we are contracted to move, handle or store.
Premises means any property or location from or to which the Services are provided.
2. Scope of Services
We provide household and commercial removal services, including collection, transport and delivery of Goods, with optional packing, unpacking and furniture dismantling or reassembly, subject to prior agreement. Our services are generally provided within the local service area and surrounding regions, with longer distance moves available by arrangement.
The precise scope of the Services, including dates, times, addresses, type and quantity of Goods, vehicle size, number of staff and any additional services, will be set out in our written quotation or booking confirmation. Only those services expressly confirmed in writing form part of the Agreement.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing accurate information about the Premises, access conditions, parking arrangements, type and quantity of Goods, special handling requirements and preferred service date. Quotations may be provided following an on-site survey or based on information supplied by you.
All quotations are given in good faith based on the information available at the time. Quotations are normally valid for a limited period, which we will indicate in the quotation. If your requirements change, we reserve the right to amend or withdraw the quotation.
3.2 Making a booking
Your booking is only confirmed when we issue a written booking confirmation. We reserve the right to decline a booking at our sole discretion. By confirming a booking you warrant that you have the authority to enter into the Agreement and that all information provided to us is complete and accurate.
3.3 Changes to bookings
If you wish to change the date, time, locations or scope of the Services after booking, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in additional charges where they materially affect the nature, duration or scheduling of the Services.
4. Prices and Payment
4.1 Pricing
Prices are based on factors including the size of the move, quantity and type of Goods, distance, access conditions, parking availability, number of staff required, vehicle type and any additional services such as packing or waste removal. All prices will be stated in pounds sterling and will be inclusive or exclusive of VAT as specified in the quotation or booking confirmation.
4.2 Deposits
We may require a deposit to secure your booking, which will be set out in the quotation or booking confirmation. Deposits are payable by the date specified and are generally non-refundable except where we cancel the Services other than due to your breach of these Terms and Conditions.
4.3 Balance payments
Unless otherwise agreed in writing, the balance of the service price is payable no later than on completion of the Services on the service date. For larger or commercial moves, we may require part or full payment in advance. We are entitled to withhold performance of the Services, or to suspend or cease work, if payments are not made when due.
4.4 Payment methods
We accept commonly used UK payment methods as advised at the time of booking. You are responsible for ensuring that funds are available and cleared by the required dates.
4.5 Late payment
Where payment is not made by the due date, we reserve the right to charge interest on overdue sums at the statutory rate and to recover all reasonable costs of debt recovery. Ownership of any Goods that we may have stored does not pass to us, but we may exercise a lien over such Goods until all outstanding amounts are paid in full.
5. Cancellations and Postponements
5.1 Your right to cancel
You may cancel or postpone the Services by giving us written notice. As our scheduling and staffing are planned in advance, the following cancellation charges will normally apply, unless otherwise stated in your quotation:
a. More than seven days before the agreed service date: loss of any non-refundable deposit only.
b. Between seven days and 48 hours before the service date: up to 50 percent of the total quoted price.
c. Less than 48 hours before the service date or on the service date itself: up to 100 percent of the total quoted price.
We may waive or reduce cancellation charges at our discretion where we are able to reschedule the work or where exceptional circumstances apply.
5.2 Our right to cancel or amend
We may cancel or postpone the Services without liability where:
a. You fail to pay any required deposit or advance payment by the due date.
b. You materially change the scope or nature of the Services without our agreement.
c. We reasonably believe it would be unsafe, unlawful or impracticable to perform the Services due to access issues, hazardous materials, or other conditions beyond our control.
d. Events occur that are beyond our reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, or vehicle breakdowns.
Where we cancel for reasons within our control, we will refund any prepayments you have made for Services not provided. We will not be liable for any consequential losses or alternative service costs arising from such cancellation.
6. Your Responsibilities
6.1 Access and parking
You must ensure that we have safe and suitable access to the Premises at the agreed times, including any necessary parking permits or authorisations. You are responsible for any parking charges or penalties incurred as a direct result of inadequate parking arrangements or inaccurate information provided by you.
6.2 Preparation of Goods
You must ensure that all Goods are properly packed, secured and ready for removal in accordance with any instructions we provide, unless you have booked a packing service. Fragile or high-value items must be clearly identified and, where necessary, packed separately. All appliances must be disconnected and drained as appropriate.
6.3 Accuracy of information
You must provide full and accurate information about the nature, quantity and value of Goods, any special handling requirements, access conditions and potential risks. If on arrival we find that the work differs significantly from that described at the time of quotation, we may adjust the price, amend the Services or decline to proceed where it would be unreasonable or unsafe to continue.
6.4 Attendance
You or an authorised representative must be present at the Premises during the performance of the Services to direct us, confirm that all Goods have been loaded or unloaded and sign any relevant documentation. If no authorised person is present, we will perform the Services as we consider appropriate and our decisions will be final.
7. Items Excluded from the Service
Unless expressly agreed in writing, we do not transport, store or handle:
a. Hazardous, illegal or prohibited items, including explosives, flammable materials, compressed gases, weapons, drugs or stolen property.
b. Perishable goods or living organisms, including food items, plants or animals.
c. Cash, negotiable instruments, precious metals, jewellery, watches, valuable documents or collections of unusually high value.
d. Any items which it is unlawful to transport or for which you do not have legal title or permission.
If we discover such items during the provision of Services, we may refuse to transport them and may take any lawful steps necessary to protect our staff, vehicles and third parties.
8. Liability and Insurance
8.1 Our duty of care
We will exercise reasonable skill and care in providing the Services. Our liability is subject to the limitations and exclusions set out in this section and throughout these Terms and Conditions.
8.2 Limitations of liability
Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable sum per item or per consignment as specified in your quotation or booking documentation, unless you have arranged additional cover with us in writing.
We will not be liable for:
a. Any loss or damage that arises from your failure to comply with these Terms and Conditions.
b. Damage to Goods that were already defective, poorly packed by you, or structurally unsound.
c. Normal wear and tear, minor marks or scratches that are reasonably expected during careful handling and transport.
d. Loss of profits, loss of use, loss of opportunity or any indirect or consequential losses.
8.3 Excluded causes
We are not responsible for loss or damage arising from:
a. Acts of God, severe weather, flooding or other events beyond our reasonable control.
b. Inherent defects in the Goods, such as faulty construction, poor design or inherent instability.
c. Changes in atmospheric or climatic conditions, including damp or condensation, unless caused by our negligence.
8.4 Reporting damage
You must inspect the Premises and Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage must be notified to us in writing within a reasonable period. Failure to report promptly may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
9. Waste and Environmental Regulations
9.1 Waste removal services
Where we agree to remove unwanted items or waste as part of the Services, we will do so in compliance with applicable UK waste management and environmental regulations. We only transport waste that we are lawfully permitted to carry and dispose of.
9.2 Prohibited waste
We will not remove hazardous, clinical or controlled waste, including but not limited to chemicals, asbestos, medical waste, solvents, oils and certain electrical items unless explicitly permitted by law and expressly agreed in writing. You are responsible for informing us of any such materials and for arranging specialist disposal where required.
9.3 Duty of care
We will take reasonable steps to ensure that waste collected from you is transferred only to licensed or authorised facilities. You acknowledge that you also have a legal duty of care to ensure that your waste is handled responsibly. By using our waste removal service, you confirm that the items you ask us to take are not hazardous or prohibited unless we have specifically accepted them.
10. Delays and Access Issues
We will make reasonable efforts to arrive at the Premises and complete the Services within the timescales agreed. However, any times given are estimates only and are not guaranteed, as delays may arise due to traffic, weather, road incidents, access issues or other factors beyond our control.
If we are delayed for reasons within our control, we will keep you informed and take reasonable steps to minimise disruption. If we are delayed or prevented from performing the Services due to factors outside our control, including where information supplied by you is incomplete or inaccurate, we may charge a reasonable additional fee to cover waiting time or reattendance.
11. Complaints
If you are unhappy with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it. Complaints relating to loss, damage or service quality should be submitted in writing with all relevant details and evidence. We will review all complaints fairly and aim to provide a response within a reasonable timeframe.
12. Data Protection
We will collect and use personal information about you in order to provide the Services, manage bookings, process payments and communicate with you. We will handle personal data in accordance with applicable data protection laws and will take appropriate measures to keep your information secure. Your details will not be sold to third parties and will only be shared where necessary for the performance of the Services or where required by law.
13. General Provisions
13.1 Entire agreement
The Agreement, comprising these Terms and Conditions and any written quotation or booking confirmation, constitutes the entire agreement between you and us in relation to the Services and supersedes any prior understandings or arrangements.
13.2 Amendments
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of Lambeth Removals.
13.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.4 Assignment
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not materially affect the nature of the Services.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
